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Privacy Policy

Local Appliance Care is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our services or visit our website.

Please read this Privacy Policy carefully to understand our practices regarding your personal data.

1. Information We Collect

We may collect the following information from you:

  • Personal identification information (name, email address, phone number, postal address)
  • Details about your appliance and the repair services you require
  • Payment information
  • Information about your visit to our website, including IP address, browser type, referral source, pages visited, and time spent on the site
  • Any other information you provide to us when you communicate with us

2. How We Collect Your Information

We collect information about you when you:

  • Book a repair service through our website, by phone, or in person
  • Contact us with an inquiry or complaint
  • Complete a customer satisfaction survey
  • Visit our website (through cookies and similar technologies)

3. How We Use Your Information

We use your information for the following purposes:

  • To provide the repair services you have requested
  • To process payments for our services
  • To communicate with you about your repair appointment
  • To respond to your inquiries or complaints
  • To improve our services and website
  • To comply with legal and regulatory requirements
  • To prevent fraud and protect our business interests

4. Legal Basis for Processing

We process your personal data on the following legal bases:

  • Performance of a contract: Processing is necessary to provide the repair services you have requested
  • Legitimate interests: Processing is necessary for our legitimate business interests, such as improving our services and preventing fraud
  • Legal obligation: Processing is necessary to comply with legal requirements
  • Consent: Where you have given us explicit consent to process your data for specific purposes

5. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

In determining the appropriate retention period for personal data, we consider:

  • The amount, nature, and sensitivity of the personal data
  • The potential risk of harm from unauthorized use or disclosure of your personal data
  • The purposes for which we process your personal data
  • Whether we can achieve those purposes through other means
  • The applicable legal requirements

6. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed.

We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

7. Data Sharing

We may share your personal information with:

  • Our employees and engineers who need the information to provide the repair services
  • Service providers who perform services on our behalf, such as payment processing or IT services
  • Professional advisers, including lawyers, auditors, and insurers
  • Government bodies or regulatory authorities where required by law

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

8. Your Rights

Under data protection laws, you have the following rights:

  • Right to access: You have the right to request a copy of the personal information we hold about you.
  • Right to rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
  • Right to erasure: You have the right to request that we delete your personal information in certain circumstances.
  • Right to restrict processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.
  • Right to data portability: You have the right to request that we transfer your personal information to another organization or to you in certain circumstances.
  • Right to object: You have the right to object to the processing of your personal information in certain circumstances.

If you wish to exercise any of these rights, please contact us using the details provided below.

9. Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

For detailed information on the cookies we use and the purposes for which we use them, please see our Cookie Policy.

10. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. Any changes we make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by email.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: service@localappliancecare.com

Phone: 0330 043 9787

Address: Local Appliance Care, 123 Repair Street, London, SW1 1AA

12. Complaints

If you are not satisfied with our response to any privacy-related concern you may have, you have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).

Last updated: 22 May 2025